Job Description

Role:

Drive continuous improvement, quality assurance, process standardization, and operational excellence initiatives across the organization to enhance productivity, customer satisfaction, compliance, and business performance. Lead cross-functional improvement projects by leveraging Lean Six Sigma methodologies, data-driven insights, and best practices to eliminate inefficiencies and optimize business processes. Foster a culture of quality and continuous improvement through stakeholder engagement, training programs, governance frameworks, and performance monitoring to achieve sustainable operational excellence and organizational goals.

Job Responsibilities:

Drive the Six Sigma culture and initiative across the organization with commitment, passion and persistence
Ensure Positive contribution to the company's Gross margins and Operating margins.
Lead/ participate in Six Sigma and Lean projects.
Identify and Mentor Six Sigma and Lean projects
Mentor Green Belt Trainees
Participate in consulting assignments… Internally and at Client site
Support/ Enable change management ensuing from the projects
Value stream Mapping/ Process mapping, Follow up on action items
Recommend new/ improvements to delivery models
Identify and ensure implementation automation projects, process improvements and cost optimization opportunities.
Support maintenance of World Class Delivery standards
Support Initiatives from CEO's office through CEO PMO
Create reports for COO, Functional headsOperational Heads and QPE.
Monitor dashboards and issues for early warning signals and trends.
Support for RFP, RFI, Sales Collaterals, Participate in various meetings as part of the profile
Six Sigma and other (ARM grid) trainings.

Criteria :

Any Graduate
7+ Years of experience including 2 years as AM/DM
Must have driven process improvement plans/continuous improvement in customer service domain.
Should be aware of DMAIC & Hypothesis Testing
Six Sigma Green Belt OR Black Belt certification
Analytics and good knowledge of MS Office