Position Overview:
This role acts as a strategic partner to the Business Lead, ensuring that campaigns are not just delivered,but delivered profitably and with high client satisfaction.
Key Responsibilities
- Cross-Functional Orchestration: Translate complex client requirements from Sales into actionable briefsfor Media Operations.
- Customer Experience (CX): Act as the senior point of escalation for delivery issues; lead the Quarterly BusinessReviews (QBRs) withkey clients.
- Process Optimization: Standardize workflows for the Non-Auto vertical to improve speed-to-market.
- Revenue Protection and Growth: Identify upselling/cross-selling opportunities within existing accounts; manage renewals and prevent churn.
- Gross Margin Management: Monitor campaign costs and resource allocation to ensure every project hits the target margin set by the Business Lead.
Required Skill Sets
- Commercial Acumen: Ability to read a PCL, understand margin calculations, and identify leaky buckets in revenue.
- Project Management: Proficiency in tools like Asana, Monday.com, or Jira to track delivery timelines across multiple clients.
- Analytical Thinking: Able to look at media performance data and translate it into a business impact story for the client.
- Stakeholder Management: The soft skills to push back on Sales (on unrealistic deadlines) and Operations (on quality gaps).
Experience Profile
- 2-5 years of experience in Business Analytics ,and strategic insighting
- Industry: Prior experience in Media Agencies, AdTech, or SaaS is preferred.
