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Inviting applications for the role of Management Trainee / Assistant Manager Business Analyst / Instructional Designer / Content Management Analyst
Responsibilities
.Design and Develop Learning Materials
oCreate, write, and maintain instructional resources such as e-learning modules, guides, manuals, and multimedia content (including videos, animations, and interactive activities).
oDevelop content that supports various learning formats and business needs with clear, concise language.
.Structure Curriculum and Learning Paths
oDesign course frameworks, learning trajectories, and detailed storyboards to define instructional flow and ensure curriculum alignment with organizational objectives.
.Build and Manage Assessment Tools
oDevelop and update quizzes, tests, and other evaluation instruments to accurately measure learner understanding and progress throughout the curriculum.
.Ensure Content Quality and Relevance
oCollaborate closely with subject matter experts (SMEs) to verify instructional accuracy, policy alignment, and timely updates.
oConduct regular content audits and reviews to uphold the relevance and accuracy of all learning materials and policy documents.
.Manage Digital Learning Systems and Resources
oMaintain and update courses within the Learning Management System (LMS), ensuring ease of access, technical functionality, and proper organization of resources.
oMonitor and report on the implementation and updates of curriculum and policy information.
.Optimize Learning Solutions and Apply AI Tools
oContinuously enhance learning materials using feedback, analytics, and advanced tools (such as Rise and AI-driven methodologies).
oAssess and refine AI-assisted outputs, implement quality guardrails, and apply best practices to ensure inclusivity and minimize bias.
oGather and utilize feedback from learners and stakeholders to guide iterative improvements.
. Documentation and Operational Knowledge Management
oDevelop and maintain detailed documentation on learning operations, processes, workflows, and quality assurance.
oUphold in-depth expertise in all relevant policies, operational guidelines, and onboarding curricula, supporting effective knowledge sharing and policy compliance.
Minimum Qualification
Diploma or Any Graduate Degree
Skill Required
Required skills:
Instructional Design: ADDIE, Bloom's Taxonomy, adult learning principles
Content Development: Articulate Rise/Storyline, Adobe Captivate, Camtasia, multimedia production
Assessment & Analytics: Quiz design, data interpretation, LMS reporting
Collaboration & Communication: SME engagement, cross-functional teamwork, editorial precision
Technology & Tools: LMS platforms (e.g., Moodle, SuccessFactors), AI tools (e.g., ChatGPT, Synthesia), accessibility standards
Knowledge Management: SOP creation, policy documentation, SharePoint/Confluence
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job ID: 135417753
