Operational (position specific)
- Assist the Restaurant Manager in the hiring, training, scheduling, and supervising of restaurant staff.
- Ensure all employees adhere to company policies and procedures, including health and safety regulations.
- Assist in the development and implementation of restaurant policies and procedures, including training programs and standard operating procedures.
- Ensure that all guests receive exceptional customer service, and their needs are met in a timely and professional manner.
- Oversee the dining room and bar areas to ensure that they are clean, organized, and well-stocked.
- Monitor food and beverage quality and presentation to ensure that they meet or exceed the restaurant's standards.
- Work with the Restaurant Manager to develop and execute marketing and promotional programs to drive business and increase revenue.
- Ensure that the restaurant operates within the budget, maximizing revenue and minimizing expenses.
- Maintain accurate records of inventory, orders, and sales, and provide regular reports to the Restaurant Manager.
- Work closely with the Stewarding and Kitchen teams to ensure smooth and efficient service to create memorable guest experiences.
- Possess a complete understanding, technical skills and knowledge in all aspects of food handling and beverage storage and preparation.
- Ensure each F&B outlet reflects a contemporized reinvention of the proposed cuisine and concept through its crafts (cooking methods, presentations, service sequences etc.)
- Address customer complaints and resolve issues in a timely and satisfactory manner.
- Review guest feedback from all F&B-related review platforms and recommend improvement actions to the Restaurant Manager.
- Establish good rapport with guests, be it local visitors or in-house guests and maintain good customer relationship.
- Be a hands-on Assistant Manager and be present in the operations, especially during busy periods.
- Conduct daily pre-shift briefings to team on (group) reservations, special guests, room occupancy, arrivals & departures, function / events of the day and special attention that is needed.
- To keep the restaurant functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership, and cooperation.
- Other ad-hoc assignments and projects as needed.
People Management (General)
- Identify development needs and create action plans for the employees in your department.
- Look for opportunities to multi skill your employees and have the necessary skills to perform their duties with maximum efficiency.
- Conduct regular performance appraisals.
- Ensure that all employees have a complete understanding of the relevant hotel P&Ps
- Initiate and facilitate transfer of skills and knowledge and foster a culture of talent development.
- Set an example in portraying our Artyzen Culture.
Personal requirements | Teamwork & Communication (General)
- Throughout the employee journey at Artyzen Hotels and Resorts, help create a better place each day in a fun, exciting and lively manner. Always look for ways of making improvements. Leave places that you visit a little better than you found it.
- Maintain a professional appearance at all times in accordance with the standard set by the hotel group and set an example of Walking the Talk in terms of our Artyzen culture.
- Give full co-operation to any colleague requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting around the hotel in response to business and guest's needs.
- Constantly improve your professional skills and enhance your professional knowledge.
- Have an intuitive approach and warm-hearted caring foreach other, your fellow employees, our guests, any third-party relationships, and our company. Take initiative rather than being passive, in caring for our company and our future.
Health & Safety (General)
- Understand and strictly adhere to the Guidelines established in the Employee Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
- Identify and report any maintenance requirements and hazards in the work place, and report significant issues to your Manager.
- Stay abreast of changes in your expertise and comply with statutory and legal requirements for fire, hygiene, health and safety.
- Be at all times conscious of the security of the hotel, guests and guest's belongings.
General
- Respond to changes in your function as dictated by the industry, company and hotel.
- Undertake any reasonable tasks and secondary duties asassigned by the Management.
- Be prepared to work on a flexible schedule and shifts
- Reflect our local culture, heritage, history, and beknowledgeable and share our art and craft concepts, and how they relate together.
