Responsible Functions
- Training & Facilitation: Deliver instructor- led, virtual, and blended training sessions for employees, partners, or customers. Technology led onboarding programs and ongoing skill development initiatives.
- Content Creation & Design: Develop eLearning modules, job aids, and product/application videos. Create engaging training materials aligned with business goals and learner needs.
- Knowledge Repository Management: Maintain a central repository of training materials and resources. Ensure version control, accessibility, and regular updates to content libraries.
- Tracking & Reporting: Monitor learner progress and completion rates using SharePoint or tracking tools. Generate reports, dashboards, and insights to measure training effectiveness.
- Sales Enablement Functions: Develop sales playbooks, product training, and customer-facing content. Technology led team with learning resources to improve product knowledge and client interactions.
- Application / Product Training: Design and deliver product walkthroughs, demo videos, and feature update guides. Create how-to videos and tutorials for internal teams, and external clients.
- Collaboration & Stakeholder Engagement: Partner with SMEs, product managers, and sales leaders to align training with business needs. Gather feedback from stakeholders and learners to continuously improve training content.
- Continuous Improvement: Evaluate training effectiveness using assessments and learner feedback. Recommend improvements in instructional strategies, delivery methods, and technology usage.
- Technology & Tool Adoption: Create training resources for new software/tools adopted by the organizations. Conduct live demos and application tutorials.
Essential Functions- Good understanding of the US Healthcare value chain and key impact drivers [Payer and/or Provider]
- Analyze learning needs to identify gaps in skills, knowledge, or performance.
- Design instructional materials (eLearning, classroom training, assessments).
- Leverage learning technologies and authoring tools to create engaging, interactive content.
- Evaluate training effectiveness using feedback, assessments, and analytics, and refine content as needed.
Primary Internal Interactions- To gather accurate content and insights for course development. Collaborate on learning objectives and assessments.
- Work together to create engaging visuals, animations, and interactive elements.
- Align instructional materials with organizational goals. Review and approve course designs and delivery methods.
Primary External Interactions- Clients/Stakeholders: Understand training needs and expectations. Present prototypes, gather feedback, and finalize deliverables.
- Validate content relevance and accuracy. Stay updated with trends and best practices.
