Assistant Manager - AP Helpdesk / Issue Resolution

Inviting applications for the role Management Trainee / Assistant Manager - AP - Helpdesk / Dispute Resolution

The AP Helpdesk Specialist will serve as the primary point of contact for vendors, internal stakeholders, and distributor partners regarding accounts payable inquiries. This role supports issue resolution related to invoice processing, payment status, and vendor setup in Salesforce ERP. The position requires excellent communication, customer service, and problem-solving skills to ensure timely and accurate resolution of AP-related issues.

Responsibilities

• Respond to vendor and internal stakeholder inquiries related to invoice status, payment delays, rejections, and remittance details via email, ticketing system, or phone.

• Resolve issues related to invoice mismatches (e.g., PO/invoice/receipt discrepancies), blocked invoices, duplicate entries, and credit memos.

• Assist vendors with onboarding, including vendor master data setup, banking info updates, and documentation requirements in Salesforce.

• Track and manage open helpdesk tickets, ensuring timely resolution within defined SLAs.

• Collaborate with AP processing, procurement, and finance teams to investigate and resolve complex or escalated issues.

• Monitor recurring issues and work with relevant teams to identify root causes and suggest process improvements.

• Document resolutions and update SOPs and FAQs to support process standardization and self-service.

• Generate helpdesk performance reports, including ticket volumes, resolution times, and issue categories for review and analysis.

• Ensure all responses and actions are compliant with client policies, SOX controls, and confidentiality standards.

Qualifications we seek in you!

Minimum Qualifications

• Bachelor%27s degree in finance, Accounting, Business Administration, or a related field.

• Excellent communication skills in English (verbal and written).

• Hands-on experience with Salesforces ERP is mandatory.

• Familiarity with US-based clients and global vendor ecosystems (particularly in the hardware/software distributor industry).

• Skills:

• Strong problem-solving and analytical skills.

• Experience working with ticketing tools (e.g., ServiceNow) and email support environments.

• Knowledge of 3-way matching (PO, Invoice, Receipt), invoice coding, vendor compliance, and payment terms.

• High attention to detail and accuracy in a high-volume environment.

Customer service-oriented mindset with professionalism and empathy.

Preferred Qualifications/ Skills

• Strong influencing skills and excellent communication skills

• Strong story telling ability along with verbal and written depiction(s)