Role Purpose
To manage end-to-end administration, infrastructure, facilities, stores, logistics, procurement,
compliance and safety operations across assigned locations. The role will ensure smooth day-to-day
operations, timely resolution of facility issues, cost efficiency, statutory compliance and high service
standards for internal stakeholders.
Key Responsibilities
1. Infrastructure & Facilities Management
- Manage end-to-end infrastructure and facility operations across assigned centres/offices.
- Ensure uninterrupted availability of essential infrastructure and timely resolution of operational issues.
- Coordinate preventive and corrective maintenance of electrical, civil, HVAC, plumbing and other facility requirements.
- Monitor infrastructure projects and ensure timely delivery as per approved timelines.
- Minimise operational downtime and ensure business continuity.
2. Store & Logistics Management
- Manage end-to-end store and logistics operations including material receipt, storage, movement and dispatch.
- Maintain accurate inventory records and control stock discrepancies/shrinkage.
- Ensure timely delivery of materials to centres and internal stakeholders.
- Coordinate with vendors and logistics partners for smooth movement of materials.
- Maintain proper documentation and inventory controls.
3. Stationery & Housekeeping Management
- Ensure adequate availability of stationery and other regular consumables.
- Manage housekeeping services and monitor service quality across assigned locations.
- Ensure zero stock-outs and timely replenishment of essential materials.
- Track internal user satisfaction and address service-related concerns.
4. Printing & Material Distribution
- Coordinate printing, binding and distribution of modules/materials for CET, ICSE and other academic requirements.
- Ensure accuracy and quality of printed materials.
- Coordinate with printing vendors and internal stakeholders to meet distribution timelines.
- Minimise printing/binding errors and delays.
5. Centre Facilities Coordination
- Act as the key coordination point for facility-related issues raised by centres.
- Track facility tickets/complaints and ensure timely closure.
- Prioritise critical issues and ensure resolution within defined timelines.
- Maintain preventive maintenance schedules and follow up on pending actions.
6. Utility Bills & Payment Management
- Coordinate processing of electricity, water, internet and other utility bills.
- Ensure bills are processed and paid within timelines.
- Maintain proper records of bills, payments and supporting documents.
- Prevent late fees, penalties and service disruptions.
7. Compliance Management
- Ensure required facility, statutory and operational compliances are maintained across locations.
- Maintain compliance trackers, certificates, licences and related documentation.
- Coordinate with relevant internal teams, vendors and authorities for compliance requirements.
- Ensure audit readiness and timely closure of compliance observations.
8. Safety & Material Audits
- Conduct and coordinate periodic safety, fire and material/inventory audits.
- Identify operational and safety risks and ensure corrective actions.
- Maintain audit records and track closure of observations.
- Ensure completion of scheduled fire and stock audits.
9. Procurement & Vendor Management
- Manage procurement of facility, stationery, maintenance and other administrative requirements.
- Obtain and compare vendor quotations to ensure competitive pricing.
- Negotiate with vendors for cost-effective procurement and better service terms.
- Monitor vendor performance, quality, timelines and service levels.
- Identify opportunities for year-on-year cost optimisation.
10. Local Events & Brand Support
- Provide end-to-end administrative and logistical support for local events and initiatives.
- Coordinate venue, infrastructure, material, housekeeping, logistics and other event requirements.
- Ensure smooth execution of events as per planned timelines.
- Coordinate with internal stakeholders and external vendors during events.
Required Skills & Competencies
- Strong administration and facilities management skills
- Vendor and contract management
- Procurement and negotiation skills
- Inventory and logistics management
- Compliance and audit management
- Problem-solving and issue resolution
- Cost control and budget management
- Strong coordination and stakeholder management
- Good Excel/MIS and reporting skills
- Ability to manage multiple locations and priorities
Experience & Qualification
- Graduate degree in any relevant discipline; MBA/PGDM in Operations, Administration or related field will be an advantage.
- 5–8 years of relevant experience in administration, facilities, infrastructure, procurement, stores or operations.
- Experience in managing multiple locations/centres will be preferred.
- Candidates with experience in education, retail, hospitality, corporate facilities or similar multi-location environments would be preferred.
Role Expectations
The role requires a hands-on approach with strong ownership of operational continuity, service
quality, cost efficiency, compliance and timely issue resolution across all assigned facilities and
locations.
