What this job involves
Team Leadership & Supervision:
- Lead and supervise a team of credit and collections specialists across the region/group
- Allocate workload and prioritize tasks among team members to meet departmental objectives
- Conduct regular team meetings to review performance, share updates, and address challenges
- Monitor team productivity and ensure adherence to established processes and timelines
- Provide coaching, mentoring, and performance feedback to direct reports
- Support recruitment, onboarding, and training of new team members
- Conduct performance reviews and identify development opportunities for team members
Operational Management:
- Oversee the full cycle of accounts receivable for the region/group, including invoice tracking, payment reconciliation, and collections
- Review and approve complex reconciliations between financial systems and client accounts
- Establish and monitor KPIs for collections efficiency, DSO (Days Sales Outstanding), and bad debt reduction
- Ensure cash and debtor targets set by the Business are consistently met or exceeded
- Implement process improvements to enhance efficiency and reduce aged receivables
- Develop and maintain standard operating procedures for the credit and collections function
Client & Stakeholder Management:
- Manage escalated client disputes and complex collection issues
- Build and maintain strategic relationships with key internal and external stakeholders
- Coordinate with internal teams (billing, finance, operations) to resolve systemic invoicing issues
- Present weekly and monthly debtors reports to senior management with analysis and recommendations
Financial Controls & Compliance:
- Ensure compliance with company credit policies, terms, and relevant regulatory requirements
- Review and approve credit limit adjustments and payment plan arrangements
- Monitor high-risk accounts and recommend appropriate action (legal, write-offs, etc.)
- Participate in month-end and year-end close processes
- Support internal and external audits related to accounts receivable
Strategic Input:
- Advise the Business on credit control strategy, risk mitigation, and best practices
- Provide input on credit policies and procedures to minimize bad debt exposure
- Analyze aging reports and trends to proactively address collection challenges
Sound like you To apply you need to be/have:
- A bachelor's degree in finance, accounting, or a related field (Master's degree or professional certification preferred)
- Minimum 7+ years of experience in credit and collections or accounts receivable management
- Minimum 3 years of proven team leadership or supervisory experience
- Demonstrated ability to lead, motivate, and develop a team
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills in English
- Advanced Excel skills and proficiency with ERP/financial systems
- Ability to make sound decisions under pressure and meet tight deadlines
- Strong interpersonal skills with the ability to influence at all organizational levels
- Property/Professional Services background preferred but not essential
- Experience with process improvement initiatives is a plus
