Assistant L&D Manager

The Assistant Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing

• As the Assistant Learning & Development Manager, you will be responsible for performing the following tasks to the highest standards:
• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Assist the Manager of HR to organize reward and certification programs
• Organize reward and certification programs.
• Organize in coordination with the Manager of HR and Department Heads, approved cross trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Regularly keep training records.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department s goals and objectives.
• Assist to set up the talent program budget.
• Take part in team member performance reviews and set up development plans.
• Facilitate multiskilling.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under your supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers if necessary, with trainings.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for

An Assistant Manager - Learning & Development, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.
• Minimum 3 years of related working experience in the hotel industry.
• At least 2 years of management experience in a training supervisory or above role, in an international 4/5 star hotel.
• Excellent command of written and spoken English to meet business needs.
• Knowledgeable of Learning & Development.
• Good communication skills.
• Good presentation and teaching skills.
• Good project management skills.
• Excellent coordination and organization ability.
• Willing to take challenges and work under pressure.