Assistant Key Account Manager - Virtual Bancassurance HDFC

Tata AIA Life

3-5 Years

Delhi, India

Posted 16 hours ago
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Job Description

Role description

A Position Overview

Position Title	Assistant Key Account Manager - HDFC Asset Channel
Department	HDFC Relationship Channel
Level/ Band	AM
Grade	304

B Organizational Relationships

Reports To	Area Manager
Supervises

C Job Dimensions

Geographic Area Covered	HDFC Bank Relationship
Stakeholders Internal	HDFC Bank Relationship Supervisors
External

D Key Result Areas

Organization process	Key contributions	Frequency
Training	Prepare training material for New Phone Bankers Certification/ Motivation of Phone bankers Timely Completion of training Coaching callers based on quality scores for improvement Training to improve sales	Daily / Monthly
Quality Evaluations	Ensure Quality Lead generation from the Phone Banker Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines Timely feedback to caller Collect customer feedback and review scripts regularly Conducting Monthly certifications for the unit to assess product/process/ system. Analyze the training requirements bases the feedback shared.	Daily / Monthly
MIS	Prepare the Quality MIS Ensure the MIS is published to the relevant stakeholders on time.	Daily/ Weekly/ Monthly
Others	Assist in preparation of process notes or system requirements Projects to improve overall lead quality

E Skills Required

Technical	Good Knowledge of MS Office / MS Excel
Behavioral
	Essential	Desired
Interpersonal skills
Communication skills
Creative thinking skills
Supervising/Leadership skills
Teamwork Skills
Influencing skills
Relationship Building skills
Decision making skills
Advance Excel skills

F Incumbent Characteristics

	Essential	Desired
Qualification	Graduation	Post-Graduation
Experience	At least 3-5 years of experience in call centre industry, in Quality / Training process.	Any industry

More Info

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About Company

Tata AIA Life

Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.

Job ID: 152586387

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Last Updated: 21-08-2026 05:36:42 PM

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