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Assistant Key Account Manager - Virtual Bancassurance HDFC

Tata AIA Life
Ahmedabad, India
3-5 Years
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  • Posted 13 days ago
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Job Description

Role description

A Position Overview

Position Title

Assistant Key Account Manager - HDFC Asset Channel

Department

HDFC Relationship Channel

Level/ Band

AM

Grade

304

B Organizational Relationships

Reports To

Area Manager

Supervises

C Job Dimensions

Geographic Area Covered

HDFC Bank Relationship

Stakeholders Internal

HDFC Bank Relationship Supervisors

External

D Key Result Areas

Organization process

Key contributions

Frequency

Training

  • Prepare training material for New Phone Bankers
  • Certification/ Motivation of Phone bankers
  • Timely Completion of training
  • Coaching callers based on quality scores for improvement
  • Training to improve sales

Daily / Monthly

Quality Evaluations

  • Ensure Quality Lead generation from the Phone Banker
  • Ensure regular monitoring of quality of calls and completion of monitoring within defined timelines
  • Timely feedback to caller
  • Collect customer feedback and review scripts regularly
  • Conducting Monthly certifications for the unit to assess product/process/ system.
  • Analyze the training requirements bases the feedback shared.

Daily / Monthly

MIS

  • Prepare the Quality MIS
  • Ensure the MIS is published to the relevant stakeholders on time.

Daily/ Weekly/ Monthly

Others

  • Assist in preparation of process notes or system requirements
  • Projects to improve overall lead quality

E Skills Required

Technical

  • Good Knowledge of MS Office / MS Excel

Behavioral

Essential

Desired

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

Relationship Building skills

Decision making skills

Advance Excel skills

F Incumbent Characteristics

Essential

Desired

Qualification

Graduation

Post-Graduation

Experience

At least 3-5 years of experience in call centre industry, in Quality / Training process.

Any industry

More Info

Job Type:
Permanent Job
Industry:
Insurance
Function:
Call Centre Industry
Employment Type:
Full time

About Company

Tata AIA Life

ata AIA Life Insurance Company Limited (Tata AIA Life Insurance) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life Insurance combines Tata&#8217&#x3B;s preeminent leadership position in India and AIA&#8217&#x3B;s presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life Insurance is also one of the leading insurers in the Indian private sector.

Job ID: 133631667

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Last Updated: 09-12-2025 06:53:06 PM
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