Position Overview
The IT & Systems In-Charge will be responsible for managing the company's hardware, networks, software systems, cybersecurity, user support, and technology vendors.
This is not a software development role and does not require advanced programming expertise. We are looking for a business-focused IT professional who can maintain and improve the company's technology environment while supporting users across factory, office, and project sites.
The successful candidate will lead a small IT team and serve as the primary point of contact for all internal technology requirements.
Key ResponsibilitiesIT Infrastructure Management
- Manage company laptops, desktops, printers, scanners, biometric devices, and other IT assets.
- Maintain office, factory, and project site network infrastructure.
- Ensure uninterrupted internet connectivity across all locations.
- Maintain Wi-Fi systems, routers, switches, and network equipment.
- Manage local servers, storage devices, and backup systems.
- Maintain a complete IT asset register and lifecycle tracking.
User Support & IT Operations
- Provide technical support to employees across all departments.
- Resolve hardware, software, and connectivity issues.
- Manage employee onboarding and offboarding from an IT perspective.
- Coordinate user access and permissions.
- Ensure timely resolution of support requests.
ERP, HRMS & Business Applications
- Coordinate and support ERP operations.
- Maintain HRMS and related business systems.
- Manage user creation, access control, and permissions.
- Coordinate upgrades, updates, and issue resolution with software vendors.
- Support departments in maximizing system utilization.
Cybersecurity & Data Protection
- Implement and monitor antivirus and endpoint security solutions.
- Maintain backup and disaster recovery processes.
- Manage password policies and access controls.
- Monitor data security and cybersecurity risks.
- Ensure company information remains secure and protected.
Vendor & License Management
- Manage software licensing and renewals.
- Coordinate with IT vendors, ERP partners, internet providers, and service partners.
- Procure IT hardware and software as required.
- Ensure compliance with software licensing requirements.
Team Leadership
- Lead and supervise a team of three IT support personnel.
- Allocate work and monitor performance.
- Develop IT procedures and standard operating practices.
- Drive continuous improvement and technology standardization initiatives.
Systems & Technologies Under Responsibility
- ERP Systems
- HRMS Platforms
- Email & Collaboration Platforms
- Company Servers
- Data Storage & Backup Systems
- Antivirus & Security Solutions
- Internet & Network Infrastructure
- CCTV & Access Control Systems
- Attendance & Biometric Systems
- User Devices & Peripherals
Candidate ProfileEducation
- BCA / B.Sc IT
- Diploma in Information Technology
- BE / B.Tech (Computer Science / IT)
- Equivalent qualification
Experience
- 5–8 years of relevant IT administration experience.
- Experience supporting manufacturing, construction, project-based, or multi-location businesses preferred.
- Hands-on experience managing hardware, networks, and business applications.
- Experience coordinating with ERP vendors and software providers.
- Prior experience leading a small team is desirable.
Required Skills
- Hardware troubleshooting
- Network administration
- Windows environment management
- User support and helpdesk management
- Software licensing administration
- Cybersecurity awareness
- Vendor management
- Documentation and process management
- Team leadership
- Strong communication and problem-solving abilities
What We Are Looking For
We are looking for someone who:
- Takes ownership and responsibility.
- Enjoys solving practical business problems.
- Can balance user support with system discipline.
- Is comfortable working across factory, office, and project environments.
- Can build scalable IT practices without overcomplicating systems.
- Has a service-oriented mindset and strong follow-through.
