Job Description
Post-Sales Process Management
Own the complete customer lifecycle from booking to possession, ensuring timely documentation, payments, and communication.
Client Communication
Serve as the single point of contact for all client queries and concerns. Provide timely, professional, and accurate responses in alignment with brand standards.
Documentation & Legal Coordination
Manage agreement drafting, registration coordination, and handover documentation in liaison with legal and sales teams.
Payment Collection & Reconciliation
Monitor receivables, send timely reminders, and coordinate with finance teams to ensure adherence to payment schedules.
CRM System Oversight
Ensure accurate data entry and workflow tracking in CRM software. Generate reports and analytics for management.
Customer Satisfaction & Retention
Maintain high satisfaction scores through proactive client engagement, timely issue resolution, and consistent feedback collection.
Handover Management
Coordinate final inspections, handover schedules, and manage snag lists in collaboration with project and facility teams.
Cross-functional Coordination
Liaise with Sales, Finance, Legal, Projects, and Facility Management teams to ensure a smooth client experience.
