Assistant General Manager

Job Role: Assistant General Manager

Location: Gurugram

Experience: 15+ Years

Budget: 24 LPA

Job Purpose

The General Manager – Operations & Business Development will be responsible for managing regional parking operations, ensuring service excellence, driving business growth, improving profitability, maintaining client relationships, and ensuring compliance with company standards, SLAs, statutory requirements, and operational processes across North & East Region.

A. Key Performance Areas

• Manage end-to-end car park business operations across assigned territories.
• Drive operational excellence, customer satisfaction and service quality.
• Lead business development, client acquisition and revenue growth initiatives.
• Ensure contract compliance, profitability and effective performance management.
• Prepare and monitor key MIS reports for operational and business performance.

B. Key Responsibilities

Operations Management

Manage multi-site parking operations; ensure SOP adherence, SLA compliance, audits, manpower planning, productivity improvement, safety and service standards.

Business Development

Identify new opportunities across airports, malls, hospitals, commercial properties, real estate, smart mobility and parking infrastructure projects; manage proposals, tenders, negotiations and closures.

Client Relationship Management

Act as key relationship owner for clients; conduct reviews, resolve concerns, improve retention and identify expansion opportunities.

Financial Management

Drive revenue, profitability and EBITDA objectives; monitor budgets, forecasting, billing, collections, cost controls and site profitability.

Contract & Risk Management

Manage commercial terms, pricing, contractual obligations, risks and approvals.

Team Leadership

Lead Regional Managers, Operations Managers and site teams; drive performance reviews, coaching, training and employee development.

Reporting & Governance

Prepare MIS, dashboards and performance reports for senior management review.

C. Internal Relationships

• CEO / Senior Management – Business performance, operational updates and strategy.
• Human Resources – Manpower planning, employee matters and capability building.
• Finance – Budgets, profitability, collections and financial controls.
• Operations Teams – Execution, compliance and service delivery.

D. External Relationships

• Existing Clients – Service reviews, satisfaction, renewals and relationship management.
• Prospective Clients – Business acquisition and commercial discussions.
• Government Authorities / Local Bodies – Approvals, compliance and coordination.

E. Key Competencies Required

• Strategic & tactical planning
• Operations management and execution
• Business development and sales leadership
• Commercial acumen and financial modelling
• Contract negotiation and management
• Client relationship management
• Leadership and people management
• Problem solving and decision making
• Communication and presentation skills

Qualification & Experience

Graduate in any discipline. Post Graduation / MBA preferred. 12–18 years of experience in operations and business development, preferably in parking management, facility management, hospitality, retail, real estate, mobility or related service industries. Experience managing large multi-site operations and regional teams is preferred.

Key Performance Indicators (KPIs)

• Regional revenue and profitability growth
• New business acquisition and contract wins
• Client retention and satisfaction scores
• Achievement of operational SLA/KPI targets
• Cost optimisation and productivity improvement
• Collection efficiency and cash flow management
• Team performance and retention
• Audit and compliance scores

Travel Requirement

Extensive travel across North & East Region and other locations as required for client meetings, business development, operational reviews and project mobilisation.

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