Assistant Front Office Manager

Blackberry Hills Retreat & Spa is a luxurious cottage located in Munnar's most breathtaking and scenic location. Renowned for its serene ambiance and exceptional hospitality, the retreat offers an unforgettable experience for guests seeking relaxation and tranquility. Combining natural beauty with top-notch service, Blackberry Hills is dedicated to creating memorable stays for its visitors.

This is a full-time, on-site role located in Idukki for an Assistant Front Office Manager. The role involves overseeing daily front office operations, managing reservations, and ensuring seamless guest check-in and check-out processes. The Assistant Front Office Manager will collaborate with various departments to enhance customer satisfaction, resolve guest inquiries or concerns, and maintain high service standards. The role requires attention to detail, effective communication, and excellent customer service skills to create a positive guest experience.

• Knowledge and expertise in Front Office operations and Office Administration
• Strong Customer Service and Customer Satisfaction focus
• Excellent Communication skills, both verbal and written
• Proven ability to work collaboratively and manage multiple tasks efficiently
• Experience in hospitality or hotel management is a plus
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred