Assistant Front Office Manager

Coordinate administrative tasks for the organization.
Co-handle all parts of administration, including (but not limited to) phone calls,
messaging, appointment scheduling/rescheduling/ cancellation, appointment follow-up, record keeping, update of daily transactions, all in a timely manner.
Maintain an organised accounting system.
Ensure that the cleaning staff's responsibilities are properly managed.
Coordination of office equipment repair and replacement.
Encourage the recruitment, training, and retention of competent individuals into the team.
Actively support and promote the activities of the company.
Enhance social media presence of the company(branding).
Coordinate with other organizations to schedule training programs and workshops.
Coordinate with government agencies/ officials to handle administrative grievances.
Able to do some writeups using the content provided by the team (content development)
Help the team develop algorithms to increase client retention & referrals and reduce
attrition.
Maintain front office quality assurance.
Development of website, database and tools related to the services offered

Job Requirements

Maintain a pleasant demeanour in all interactions with clients, consultants and other team members.
Able to collaborate with others and work as a team.
Adaptable to the nature of work needs.
Observe strict deadlines while working.
Own responsibilities of the activities undertaken.
Be willing to give and accept regular constructive feedback to and from the team.
A working knowledge of basic medical terminology will be an extra advantage in this position.

Skills:

Proficient in using Tally (ERP/ Prime) & Microsoft Office (Word, PowerPoint,
Excel).
Be willing to apply to utilize other basic applications as needed (Grammarly, JotForm, WP Courseware etc.)
Have an excellent command/highly proficient in spoken and written English.
Working knowledge of the available in-house products and their applications.
Be able to prioritize workload while remaining flexible.
Willing to learn, apply and excel.