Key Responsibilities
Facility Operations & Service Delivery
- Manage all facility management operations and maintenance activities at the client site
- Act as the single point of contact for technical facility operations during assigned shifts
- Ensure smooth execution of planned and reactive maintenance activities
- Oversee staffing, performance, and development of on-site facility teams
- Ensure seamless coordination with client real estate and facility management teams
SLA, KPI & Performance Management
- Ensure achievement of SLA and KPI targets as defined in the management plan
- Monitor and improve service delivery performance across all technical functions
- Develop tools to measure team performance on a quarterly and annual basis
- Ensure compliance with JLL audit standards and client expectations
- Prepare and submit monthly, quarterly, and annual operational reports
Maintenance & Technical Management
- Ensure execution of Planned Preventive Maintenance (PPM) schedules
- Implement pre-emptive maintenance programs to reduce equipment failures
- Maintain equipment database and ensure proper upkeep of all assets
- Conduct regular inspections of facility systems and infrastructure
- Support troubleshooting of critical equipment and operational issues
- Provide technical training to on-site teams on equipment handling and procedures
Safety, Compliance & Risk Management
- Ensure strict compliance with statutory regulations including fire, health, and safety standards
- Implement and monitor safety procedures, crisis management, and business continuity plans
- Conduct regular risk assessments and ensure mitigation measures are in place
- Ensure adherence to ISO 14001 and OHSAS 18001 standards (preferred)
Energy & Resource Management
- Implement energy conservation strategies to optimize consumption
- Monitor utility usage and identify improvement opportunities
- Support sustainable facility management practices
Client & Stakeholder Management
- Interface with client facility and real estate teams to ensure alignment of objectives
- Build strong relationships with clients and ensure high satisfaction levels
- Proactively gather and respond to client feedback
- Support implementation of short-term and long-term client projects
- Identify opportunities for account growth and value addition
Team Leadership & Coordination
- Build and manage high-performing facility management teams
- Ensure goal setting, performance reviews, and career development planning for team members
- Promote teamwork and ensure alignment with operational targets
- Coordinate with internal and external stakeholders for smooth service delivery
