Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery this includes all Cleaning functions/Reception/ Helpdesk/ Pantry services/Pest control/Landscape.
Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of systems
Ensuring adequate supply of materials and service for the smooth operational efficiency.
Routinely Inspect all contracted services to ensure performance measures are being maintained
Ensure Helpdesk service requests are attended to in time.
Effectively manage the mailroom services to ensure an on time deliverable system
Manage and ensure regular training to the campus staff to improve efficiency in work
Achieve client satisfaction to Shell expectations
Staff Management
Manage and assist with the personal development of all direct reports.
Develop and manage succession plans and appraisals for all direct reports.
Actively seek to train subordinates in all aspects of the non- technical services.
Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
Reporting
Daily/Weekly reports.
Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
Manage service contracts, including inspections and quality management of service delivery
Support preparing BOQ for any procurement activity related to soft services
Management of contract resource to achieve OLA & KPI
Organize vendor meetings and assess the vendor score card
Others
Participate in Emergency Evacuation procedures including crisis management and business continuity.
Manage all HSSE related activities and actively participate in Health and Safety reviews
Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.
Lead by example and groom the team in achieving maximum client satisfaction level.
Candidate Specification
Any Degree with experience in Soft service management.
4-5 years of experience in development, implement and maintaining Technical Operation in IT/MNC
Good written and spoken communication skills
Ability to multi-task and efficiently track implementation at remote locations through identified SPOC's
