Roles and Responsibilities:
- Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Routinely Inspect all contracted services to ensure performance measures are being maintained
- Ensure Helpdesk service requests are attended to in time.
- Effectively manage the mailroom services to ensure an on time deliverable system
- Achieve client satisfaction to Client expectations.
Staff Management
- Manage and assist with the personal development of all direct reports.
- Develop and manage succession plans and appraisals for all direct reports.
- Actively seek to train subordinates in all aspects of the non- technical services.
- Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
Reporting
- Daily/Weekly reports.
- Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management
- Manage service contracts, including inspections and quality management of service delivery
- Prepare tender documentation, evaluation of tenders; prepare contracts
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
- Tertiary qualifications in property, building or facilities management required.
- Excellent people skills and ability to interact with a wide range of client staff and demands.
- Demonstrated experience with tendering and service improvement initiatives required.
- Knowledge of Occupational Safety requirements
- Knows the inventory management, good keeping knowledge
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Demonstrated experience with continuous improvement initiatives highly desirable.
- Demonstrated experience with client reporting and preparation of reports required.
- Achievement of Contracted Service Levels and Performance Indicators.
- Achievement of contracted Customer Satisfaction expectations.
- Management of resource to ensure no disruption to client business.
- Achievement of savings initiatives as agreed with Client.
- Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
- Achievement of performance goals as agreed with manager
- Understanding of Cafeteria operations.
- Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.
- Is able to make difficult decisions and resolve problems or improve operations.
- Actively searches out opportunities to achieve best results
- Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
- Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
- Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
- Flexible to work in shifts.
Sound like you To apply you need to have:
Mastery in the field
- You should have earned an experience of more than 5 to 6 years in Facility Management Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail . Well also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.
