Job Description
Designation
Assistant Facility manager- Soft Services
BUSINESS LINE
Wok Dynamics
LOCATION
Bangalore
REPORTING TO
Facility Manager
NUMBER OF SUBORDINATES
POSITION GOALS
To provide comprehensive facility and contract management for Client, with a focus on continuous improvement.
To achieve financial and other targets established by the Campus Manager
Achievement of the Key Performance Indicators and Service Level Agreement targets.
Ensure vendor management on services and KPI is monitored and tracked.
Bring innovation as part of the work culture to have process improvement from time to time.
Ensure highest level of hygiene is maintained as part of the office maintenance.
Keep Human experience as focus to bring in the best customer experience and satisfaction.
Duties And Responsibilities
- Managing all outsourced service contracts and JLL personnel, including inspections and quality service delivery this includes all cleaning functions// Pantry services/ Mail room.
- Develop and implement building procedures and performance measures to ensure accuracy of work methods and reliability of system.
- Ensuring adequate supply of materials and service for the smooth operational efficiency.
- Routinely Inspect all contracted services to ensure performance measures are being maintained.
- Ensure Helpdesk service requests are attended to in time and Corrigo tool updated for ticket closure.
- Effectively manage the mailroom services to ensure an on time deliverable system.
- Manage and ensure regular training to the campus staff to improve efficiency in work.
- Achieve client satisfaction to Client expectations.
- Actively seek to train subordinates in all aspects of the non- technical services.
- Actively collaborate to ensure we multi skill all JLL staff to increase flexibility and job satisfaction.
- Daily/Weekly reports are shared with FM on time
- Contribute to the Monthly Management Report to client and other reports as required.
- Manage service contracts, including inspections and quality management of service delivery of the vendors
- Support preparing BOQ for any procurement activity related to soft services.
- Organize vendor meetings and assess the vendor score card
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all EHS related activities and actively participate in Health and Safety reviews.
- Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved.
- Lead by example and groom the team in achieving maximum client satisfaction level
KEY PERFORMANCE MEASURES
- Refer for Key Performance Measures as mentioned below
- Ensure safety at workplace while coordinating for various vendor related activities including cleaning activities.
- Work scheduling, execution and administration: Delivery 99% of reactive work completion within the SLA timelines
- Ensure 52-week cleaning calendar is maintained for cleaning activities and tracked for better cleaning standards
COMPETENCIES
- Excellent people management skills and ability to interact with a wide range of client staff and sub-contractor engagement.
- Demonstrated experience on service improvement initiatives.
- Strong PC literacy and proven ability to manage daily activities using various systems.
- Knowledge on reporting requirements for the related activities
- Eye for details for ensuring highest standards of service levels to achieve desired customer satisfactory.
