Assistant Engineer II, Field Service

UPS Service Engineer - Job Description

We are looking for a dedicated and technically skilled UPS Service Engineer to handle installation, commissioning, preventive maintenance, troubleshooting, and breakdown support for UPS systems and associated electrical equipment. The candidate will play a key role in ensuring maximum system uptime and customer satisfaction through effective technical support and timely service execution.

Key Responsibilities:

• Carry out Installation & Commissioning (I&C) of UPS systems, battery banks, and related electrical equipment.
• Perform Preventive Maintenance (PM) and health checks of UPS systems to ensure reliable performance.
• Diagnose and resolve technical faults, alarms, and breakdown issues in UPS systems efficiently.
• Conduct load testing, battery testing, and performance analysis of UPS equipment.
• Attend emergency breakdown calls and provide quick resolution to minimize downtime.
• Coordinate with customers, vendors, and internal support teams for smooth project and service execution.
• Prepare and submit detailed service reports, PM reports, and technical documentation after site activities.
• Ensure all service activities are completed as per safety standards and company procedures.
• Support customers with technical guidance, troubleshooting assistance, and operational recommendations.
• Maintain records of spare parts, service activities, and system updates.
• Travel to customer sites for service support, shutdown activities, and project execution as required.

Required Skills:

• Strong knowledge of UPS systems, batteries, electrical panels, and power systems.
• Good troubleshooting and analytical skills.
• Ability to handle customer interactions professionally.
• Knowledge of electrical drawings, SLDs, and safety practices.
• Willingness to travel and work during emergency breakdown situations.

Preferred Qualification:

• Diploma / BE in Electrical or Electronics Engineering.
• Experience in UPS service, commissioning, or electrical maintenance activities preferred.

Key Strengths:

✔ Technical Troubleshooting
✔ Customer Handling
✔ Site Execution
✔ Preventive Maintenance
✔ Breakdown Support
✔ Team Coordination
✔ Documentation & Reporting