Assistant E-commerce Manager

Job Title: Assistant E-commerce Manager

Location: Malad, Mumbai

Candidate Location: Mumbai, India

(Only candidates from the Western Mumbai Suburbs Should Apply)

Job Type: Full-Time

(No Work from Home Available)

Experience Required: 1-2 years of experience

About Us:

Gokyo Outdoor Clothing & Gear is India's Own Outdoor Clothing Brand, dedicated to providing high-quality gear for outdoor enthusiasts. Explore more about our Vision, Mission, and the adventures that inspire our products at www.gokyo.in & join our community of adventurers on Instagram at @gokyo.in

Position Overview:

We are looking for an Assistant E-commerce Manager to lead the day-to-day execution across our online channels. You will have direct ownership of sales performance, catalog management, and customer experience KPIs for both Amazon and our D2C website www.gokyo.in

Key Responsibilities:

Own daily sales performance and track vital metrics including traffic, conversion rates, and Average Order Value (AOV).

Manage the end-to-end catalog, including listings, pricing, variations, inventory hygiene, and high-quality content (titles, images, size charts).

Plan and execute platform-specific promotions, ensuring accurate discounting and price mapping across all channels.

Coordinate dispatch, delivery SLAs, and service workflows, including the management of returns, replacements, and refunds.

Monitor and improve metrics such as cancellations, RTO (Return to Origin), return reasons, customer ratings, and service turnaround times.

Publish weekly performance reports and action plans, proactively flagging issues and driving resolutions with partners and internal teams.

Qualification:

Experience: Proven track record in e-commerce operations, ideally managing both Amazon and D2C platforms.

Skills: Strong execution capabilities, high attention to detail, and a high level of comfort with numbers and data reporting.

Important Note:

Interested candidates should send their updated CVs and Current CTC details with a personalized cover letter explaining why they're the right fit for this role, and their salary expectations to [Confidential Information]