Assistant Director Operations (Coding)

We are seeking an experienced Medical Coding leader to join our team in Chennai as Assistant Director of Operations. This role involves overseeing multi-specialty coding operations, managing a dynamic team, and ensuring the delivery of high-quality services. The ideal candidate will possess strong leadership skills, extensive knowledge in Denials, Emergency Medicine (EM), and Emergency Department (ED) coding, and will excel in project management.

Key Responsibilities

• Deliver client SLAs efficiently and effectively.
• Create, maintain, and update all process documentation in a timely manner.
• Manage operations through comprehensive end-to-end planning, process documentation review, and root cause analysis.
• Oversee project management and revenue management.
• Assist in the training and onboarding of new team members.
• Ensure attrition and shrinkage targets are achieved.
• Review and assess overall staff performance.
• Handle client calls with professionalism and clarity.
• Prepare and maintain management and operational reports.
• Maintain process KPI and dashboard metrics.

Job Requirements

• Excellent team management and communication skills.

Qualifications

• Minimum experience with specialty in Denials, EM, and ED coding.