Assistant Director (Operation & Quality)

We are seeking a highly experienced and strategic Assistant Director to lead our Operation & Quality teams. The ideal candidate will have extensive medical coding experience, a proven ability to manage end-to-end operations, and a strong focus on client satisfaction. This role requires a leader who can deliver on client SLAs, manage project revenue, and drive team performance while maintaining rigorous process documentation and key performance indicators.

Key Responsibilities

• Client & Project Management: Ensure the delivery of all client SLA's. Apply experience in project management and revenue management to drive profitability and success.
• Process & Documentation: Create and maintain all process documentation and ensure it is updated on a timely basis. Manage operations through end-to-end planning, process document review, and root cause analysis.
• Team Leadership & Development: Assist with new team member training. Review overall staff performance and take measures to improve. Ensure attrition and shrinkage targets are met.
• Reporting & Communication: Prepare and maintain management/operational reports. Maintain process KPI (Key Performance Indicator) and dashboard metrics. Utilize good communication skills to take client calls and represent the team effectively.

Qualifications

• Candidates should have substantial coding experience.
• Proven ability to deliver on client SLAs and manage end-to-end operations.
• Experience in project management and revenue management.
• Demonstrated skills in process documentation, root cause analysis, and team performance review.
• Excellent communication skills for client interaction and reporting.

Skills

• Strong leadership and team management abilities.
• Exceptional analytical skills for reporting and KPI management.
• Proficient in process documentation and root cause analysis methodologies.
• Excellent communication and presentation skills for client calls and team guidance.