Assistant Director – Business Training
Access Healthcare Services- Posted 2 months ago
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Job Description
JOB SUMMARY
This role is responsible for leading end-to-end process training strategy and execution for one of the strategic business verticals at Access Healthcare Services. The Assistant Director will lead a team of process trainers and supervisors based in Chennai. This is a work-from-office role focused on driving training effectiveness, operational readiness, and alignment with business goals.
Key Responsibilities:
Training Management
Develop, implement, and continuously enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.
Cross-functional Collaboration
Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.
Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.
Governance and Reporting
Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President - Training.
Participate in projects as directed by CDO or VP - Training
People Management
Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.
Manage division budgets
Education
Undergraduate Degree in English, Management, Training & Development, or a related field.
Additional certifications in Training & Development, Instructional Design, or Healthcare RCM will be an added advantage.
Experience and Qualification:
Experience
12+ years of experience in RCM BPO domain
Minimum 5 years of experience in Training function
Should currently be at Senior Manager level or above for at least 2 years
Key Skills
Training Strategy & Learning Program Management
Curriculum Design & Instructional Development
Leadership & People Development
Stakeholder & Client Management
Learning Technologies (CBT, LMS, Multimedia)
Data Analytics & Training Governance
Change Management & Coaching
Budget & Resource Planning
Work type:
Full-Time
Work from Office
More Info
Key Skills
Training Strategy
Learning Program Management
Budget Resource Planning
Learning Technologies
Training Governance
Instructional Development
About Company
The transformative DNA of innovationInnovation runs through Access Healthcare's organizational DNA, a legacy established at our founding in 1998. We have consistently evolved to address the increasingly complex demands of the healthcare industry. Our pioneering approach-integrating proprietary technology with exceptional talent-has established us as a global leader in technology-enabled revenue cycle management (RCM).Our strategic approachGuided by a commitment to continuous improvement, Access Healthcare leverages AI-driven automation, proprietary workflows, and deep healthcare expertise to deliver efficient, scalable RCM solutions. We empower healthcare organizations to optimize financial performance, streamline operations, and enhance patient care delivery.Beyond service: a strategic partnershipMore than a service provider, Access Healthcare serves as a trusted strategic partner in healthcare. By helping providers navigate complex reimbursement systems and achieve financial sustainability, we enable healthcare organizations to concentrate on their primary mission: delivering exceptional patient care.Growth strategyOur recent strategic investment from New Mountain Capital accelerates our mission of transforming revenue management for healthcare providers. This partnership enhances our capacity to scale, develop next-generation technologies, and expand into emerging markets-all while maintaining our core principles of innovation and operational excellence.Our team of over 30,000+ revenue cycle professionals helps our clients redefine their revenue cycle and achieve superior administrative, financial, and clinical outcomes. We work with our clients to provide unmatched global delivery cost structures, market-leading automation solutions, and consistent quality.Scalability. Automation. Transparency.Our revenue cycle services operating model:Delivers superior business outcomes by applying our unique best practice combination of people, process, technology, and analyticsUtilizes technology to enable business efficiency and effectivenessApply workflow, knowledge management, and employee productivity improvement tools (arc.in)Automate processes with our purpose-built, proprietary robotic process automation, and analytics platform, echo Deploys top-notch people (recruiting, training, and retaining the right people, at scale)Quick FactsCreated in 2011 by leaders of Vision Healthsource (acquired by Dell Services), a leader in providing revenue cycle servicesPrivately held. Investors include former executives at Dell Services (Perot Systems) and Ross Perot Jr.Leaders with experience in building multiple large-scale business process services operations serving hundreds of healthcare organizations20 global delivery centers in 9 cities in India, the Philippines, and the USADeveloped and launched echo - The industry's first Intelligent Revenue Cycle Process Automation platformSupport 500,000+ physicians and process over 400 million transactions per yearCoverage of 80+ specialtiesManage $120+ billion in claims annuallyDeep experience with all billing platforms and payersWorld-class service level guaranteesLatest News and updates