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Assistant / Deputy Manager - Retention

PNB MetLife
Hyderabad, Kolkata, Chennai
4-9 Years
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Job Description

Responsibilities:

Persistency Management:

  • Monitor and analyze persistency ratios regularly to identify trends and areas of improvement
  • Develop strategies to enhance policy renewal rates and reduce lapses
  • Implement retention initiatives to maintain long-term client relationships

Data Analysis and Reporting:

  • Analyze policy data to identify at-risk policies and develop targeted interventions
  • Prepare detailed reports on persistency metrics, presenting insights to senior management
  • Track and report performance against targets and benchmarks

Measures of Performance:

  • Improvement in persistency ratios
  • Reduction in policy lapse rates
  • Customer satisfaction and retention levels
  • Achievement of renewal and retention targets

Required Qualifications and Experience:

  • Graduate or Postgraduate
  • Analytical knowledge
  • Minimum 4 years of experience, preferably in persistency or retention roles

Knowledge and Skills Desired:

  • Strong analytical skills and proficiency in data analysis tools (e.g., Excel)
  • Excellent communication and interpersonal skills
  • Familiarity with CRM systems and customer retention strategies

More Info

Job Type:
Permanent Job
Industry:
Insurance
Role:
Corporate Banking Customer Support Manager
Function:
Banking
Employment Type:
Full time
Open to candidates from:
Indian

About Company

PNB MetLife

PNB MetLife India Insurance Company Limited (PNB MetLife) is one of the leading life insurance companies in India. PNB MetLife has as its shareholders MetLife International Holdings LLC (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, MIHL and PNB being the majority shareholders. PNB MetLife has been present in India since 2001.

PNB MetLife brings together the financial strength of a leading global life insurance provider, MetLife, Inc., and the credibility and reliability of PNB, one of India's oldest and leading nationalised banks. The vast distribution reach of PNB together with the global insurance expertise and product range of MetLife makes PNB MetLife a strong and trusted insurance provider.

PNB MetLife is present in over 140 locations across the country and serves customers in more than 16,500 locations through its strong bank partnerships with PNB, JKB and KBL.

PNB MetLife provides a wide range of protection and retirement products through its Agency sales of over 10,000 financial advisors and multiple bank partners, and provides access to Employee Benefit plans for over 800+ corporate clients in India. The company continues to be consistently profitable and has declared profits for last five Financial Years.

Job ID: 129073791

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Last Updated: 13-10-2025 10:33:35 AM
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