Assist in guiding students on study abroad opportunities, programs, and destination countries including the USA, Canada, UK, Australia, New Zealand, and others.
Support counselling sessions to assess student profiles, academic background, and career goals.
Provide basic guidance on course selection, universities, and application pathways.
Assist students in preparing required documents including SOPs, financial documents, academic records, and language test scores.
Support in reviewing applications to ensure completeness and accuracy.
Coordinate with admissions processing teams for application submissions and offer letter follow-ups.
Maintain regular communication with students regarding application updates and next steps.
Handle student follow-ups through calls, emails, and broadcast communication.
Address basic student queries and escalate complex cases to senior counsellors.
Assist in organizing and conducting student seminars, webinars, and information sessions.
Support promotional outreach activities through calls, emails, and campaigns.
Help in student lead generation and engagement activities.
Maintain accurate student records, case notes, and follow-up details in CRM or internal systems.
Track application progress and ensure timely updates.
Support coordination between students, counsellors, and processing teams.
Target Achievement:
Support student application and conversion targets as per company goals.
Ensure timely follow-ups and progression of student applications.
Maintain high levels of student satisfaction and engagement.
Key Requirements:
Bachelor's or Master's degree in any discipline.
0-2 years of experience in overseas education consultancy or student counselling; freshers may also apply.
Strong interpersonal and communication skills with good proficiency in English.
Basic understanding of study abroad programs and visa processes (training will be provided).
Good organizational skills with attention to detail.
Ability to manage multiple student cases and follow-ups.
Proficiency in MS Office and basic CRM tools.
Positive attitude, willingness to learn, and ability to work in a team.
