Assistant Community Manager

Positions Overview: This position is centred around building strong relationships and creating exceptional experiences for the community. Assistant Community Manager (ACM) will oversee the operations of a 15,000–25,000 sq. ft. office space, managing revenue exceeding 40 million INR annually. The ideal candidate should have hands-on experience in operational management, a proven track record of growing a community, and the ability to manage Revenue and P&L effectively. Additionally, the Assistant Community Manager will play a key role in ensuring the execution of standard protocols to maintain operational efficiency and customer satisfaction.

Key Responsibilities:

1. Profit Center Management

• ASR and Margin Analysis: Regularly review and optimize Average Seat Rate (ASR) and margins to ensure the profitability of the center.
• Expense Control: Keep operational expenses within budget while identifying cost-saving opportunities.
• Collections: Achieve monthly collection targets by ensuring timely client payments and addressing outstanding dues promptly.
• Renewals: Maximize contract renewals at or above the budgeted seat price, focusing on client retention.
• Vendor Management: Manage vendor relationships to ensure timely, quality services at optimized costs.
• Cost Optimization: Continuously seek ways to optimize costs without compromising on service quality.

2. Community Building and Engagement

• Collaborative Environment: Foster a collaborative environment among members by organizing events, building hyperlocal alliances, and forming strategic partnerships.
• Community Growth: Expand the center's community by attracting and retaining clients through networking and engagement efforts.

3.Client Satisfaction & Service Delivery

• Renewals and Pricing: Maximize client renewals at the budgeted seat price, ensuring strong client retention.
• CSAT Score: Maintain a CSAT (Client Satisfaction) score above target through exceptional service delivery and client engagement.
• Brand Ambassadors: Ensure that every client becomes a brand ambassador for Awfis through positive experiences and high levels of satisfaction.

4.Training and People Development

• Guided Practice & Coaching: Provide coaching and development opportunities for subordinates and the facility management team, ensuring they are equipped to perform effectively.
• Self-Development: Actively participate in personal development initiatives, preparing for the next level role as a Shadow Community Manager.

5.Vendor Management

• Purchase-to-Pay Compliance: Ensure adherence to the Purchase-to-Pay process for all vendor transactions, ensuring cost-effectiveness and compliance.
• Vendor Performance: Regularly assess and manage vendor performance, ensuring timely delivery and quality service.

6.Facilities Management

• Centre Upkeep: Ensure the center is maintained at the highest standards, with a focus on daily readiness.
• Preventive Maintenance: Diligently follow the Preventive Maintenance Calendar to avoid operational disruptions.
• Compliance & Protocols: Adhere to all compliance requirements, safety protocols, and governance standards.
• ESG Adaptation: Integrate Environmental-Socio-Governance (ESG) practices into the center's operations in alignment with company values.

7.Client Engagement, Brand, and CSR Initiatives

• Client Engagement: Execute activities that enhance client engagement, including events and brand initiatives to strengthen client relationships.
• CSR Leadership: Lead Corporate Social Responsibility (CSR) activities within the center's vicinity, ensuring alignment with company goals.

8.Execution of Company Initiatives

• Company Initiatives: Actively participate in and execute all company-driven initiatives, ensuring alignment with corporate goals and objectives.

We are seeking candidates who possess:

• Exceptional customer service skills with a proven track record
• An outgoing, extroverted personality
• A strong awareness and keen interest in current affairs
• Ambition and the drive for continuous improvement in skills and knowledge
• Enthusiasm with a demonstrated history of active participation
• Expertise in Relationship Management, Operations, and Cost & Revenue Management
• A strong desire to grow, with a two-year focus on taking on increased responsibilities
• Excellent written and verbal communication skills
• A commitment to strong process execution

Eligibility Requirements:

• Minimum of 3-5 years of relevant experience
• Managed an annual revenue of at least 2.5 million INR
• Experience working at a Revenue Centre within the last 2 years
• Proficiency in MS Excel/Spreadsheets
• Excellent communication skills
• Graduate in any stream (MBA preferred)
• Familiarity with the local language
• Active membership in community service clubs, social or focus groups.