The position is all about people and creating strong relationships and great experiences. CM/PC would be responsible to run operations of 15,000 25,000 Sq. Ft. Office Space and handling Revenue over 40 Million INR/Annum. The ideal candidate must have good experience in hands-on implementation and effective in building/growing a community while managing Revenue and P&L. Assistant Community Manager will focus on execution of Standard Protocols.
Roles & Responsibilities- Profit Center head (including but not limited to):
- ASR and margin analysis
- Expense Control
- Collections
- Renewals
- Vendor management
- Retail Management
- Cost optimization
- Build and expand community:
- Create a collaborative environment amongst our members through events and hyperlocal alliances & partnerships
- Client satisfaction and service delivery which lead to:
- Maximum renewals at the budget seat price
- Maintain above target CSAT score
- Every member being a Brand Ambassador for AWFIS
- Training and People development:
- Guided Practice & Coaching to sub-ordinates and Facility Team
- Self-development & Readiness for next level: Shadow Community Manager
- Vendor Management:
- Conformance to Purchase-to-Pay process
- Facilities Management:
- Ensure Upkeep of the Centre
- Diligent towards Preventive Maintenance Calendar
- Adherence to Compliances & Protocols
- Adapts to Environmental-Socio-Governance nuances diligently
- Execution of activities directed towards Client Engagement & Brand Initiatives, CSR
- Execution of all Company Driven ideas and initiatives
- Team Player:
- Collaborate within Team & other stakeholders to drive execution
We are looking for Candidates with:
- Exemplary Customer service skills and record
- An extrovert personality
- Aware and with keen interest in current affairs
- Ambition and drive to demonstrate continuous upgradation in skills and knowledge
- Enthusiasm and demonstrating noticeable participation
- Key skills in Relationship Management, Operations, Cost & Revenue Management
- With a hunger to grow with a 2-year focus on managing additional/increased responsibility
- Excellent written and verbal communication
- Belief in Extremely strong Process execution
Eligibility:
- Minimum experience of 3-5 years
- Should have managed an annual revenue of a minimum of 2.5 million INR
- Worked at a Revenue Centre in the last 2 years
- Proficient with MS Spreadsheet
- Excellent communications skills
- Graduate in any stream, MBA preferred.
- Should be familiar with the local language
- Member of Community Service Club, Social and Focused Groups/ Club/s
Locations
