Role Summary
The Assistant Center Operations is responsible for ensuring smooth day-to-day operations of the center, maintaining high standards of hygiene and service, managing member interactions, coordinating with vendors, and ensuring accurate documentation and stock management.
Key Responsibilities :
- Ensure overall cleanliness, hygiene, and upkeep of the center at all times
- Supervise housekeeping staff and coordinate daily cleaning activities
- Conduct regular center rounds and maintain hygiene/maintenance checklists
- Welcome members, clients, and guests, ensuring a professional front desk experience
- Register leads, manage inquiries, and coordinate closely with the Center Manager
- Handle end-to-end client coordination for day-to-day requirements and support
- Build strong relationships with clients to enhance overall member experience
- Plan and execute center events, activities, and community engagement initiatives
- Coordinate event logistics, vendors, and promotions to create maximum participation
- Record and address member feedback, queries, and service requests promptly
- Identify maintenance issues, log them, and coordinate with vendors for resolution
- Manage vendor visits, approvals, and ensure timely completion of work
- Maintain accurate stock records, including inward entries and consumables tracking
- Ensure availability of required materials and optimize resource utilization
- Handle documentation such as KYC, agreements, and operational records
- Manage conference room bookings, usage credits, and client requirements
- Provide seamless support for meetings, guest services, and special requests
Key Skills Required
- Strong communication and interpersonal skills
- Attention to detail and organizational ability
- Problem-solving and coordination skills
- Basic knowledge of MS Office / documentation tools
- Customer service orientation
Experience
- 1–3 years of experience in front desk operations, facility management, hospitality, or co-working spaces
- Prior experience in customer service or client-facing roles preferred
- Experience in handling vendors, housekeeping, or office administration is an added advantage
- Freshers with strong communication skills and a service-oriented mindset may also be considered
Qualification
- Graduate in any discipline (Hospitality, Business Administration, or related field preferred)
- Basic knowledge of MS Office (Excel, Word, Outlook) and documentation tools
- Good verbal and written communication skills
- Strong organizational and multitasking abilities
- Customer-centric approach with a professional attitude
