Job Description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

Job Responsibility

Oversee day-to-day branch operations, ensuring smooth and efficient functioning

Ensure strict adherence to bank policies, audit standards, and regulatory requirements

Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)

Manage branch lobby and customer queues to enhance service delivery

Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits

Address and resolve customer complaints within defined turnaround times (TAT)

Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC