Assistant Branch Manager-Inbound_BRANCH BANKING_0466_6427_1014859

Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description

Role Purpose:
The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. ,

Key Responsibilities

• Oversee daily branch operations and ensure smooth functioning. ,
• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms.
• Authorize and verify customer transaction requests processed by branch staff.
• Monitor branch lobby management and customer queues to enhance service quality.
• Handle cash operations, foreign exchange (FX), and related banking services within approved limits.
• Resolve customer complaints and ensure timely closure within defined TATs.
• Ensure accurate account-opening documentation and compliance checks before submission.
• Support branch business goals through customer engagement and relationship management.

Preferred Skills

• Banking operations knowledge
• Customer service excellence
• Team handling and leadership
• Audit & compliance management
• KYC/AML understanding
• Communication and problem-solving skills
• Operational risk management ,

Eligibility

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes