Assistant Branch Manager-Inbound_BRANCH BANKING_0466_6427_1014859

Assistant Branch Manager - Inbound (Branch Banking Service) | Kotak Mahindra Bank - Job Description

Role Purpose

The Assistant Branch Manager - Inbound is responsible for managing day-to-day branch operations, ensuring regulatory compliance, delivering excellent customer service, and supporting overall branch efficiency. [role.com], [in.linkedin.com]

Key Responsibilities

• Oversee daily branch operations and ensure smooth functioning. [role.com], [in.linkedin.com]
• Ensure compliance with bank policies, RBI guidelines, audit requirements, AML, and KYC norms. [role.com]
• Authorize and verify customer transaction requests processed by branch staff. [role.com]
• Monitor branch lobby management and customer queues to enhance service quality. [role.com]
• Handle cash operations, foreign exchange (FX), and related banking services within approved limits. [role.com]
• Resolve customer complaints and ensure timely closure within defined TATs. [role.com]
• Ensure accurate account-opening documentation and compliance checks before submission. [role.com]
• Support branch business goals through customer engagement and relationship management. [in.linkedin.com]
  
  

Preferred Skills

• Banking operations knowledge
• Customer service excellence
• Team handling and leadership
• Audit & compliance management
• KYC/AML understanding
• Communication and problem-solving skills
• Operational risk management [role.com], [apna.co]
  
  

Eligibility

• Graduate in any discipline (Banking/Finance preferred).
• Experience in branch banking operations, customer service, or retail banking.
• Knowledge of banking regulations and processes