Title : Assistant Account Manager - I
Location : Vadodara
Work Timings - US Timezone
We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.
Key Responsibilities
Partner Support (60%)
- Client Relationship Assistance: Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.
- Account Monitoring: Track partner activity and account health, flagging potential issues for review.
- Renewal Tracking: Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.
- Rotation Readiness: Assist with preparation and tracking of partner readiness for upcoming student rotations.
- CRM Updates: Keep Monday.com up to date with client notes, communication logs, and milestones.
- Issue Triage: Document partner concerns and escalate to the Account Manager as needed.
Data & Reporting Support (40%)
- Performance Reports: Generate reports and summaries on partner usage and placement activity.
- Data Management & Analysis: Support data clean-up, track placement confirmations, and identify trends for Account Manager review.
- Dashboard Maintenance: Update and maintain dashboards for internal and partner use.
- Market/Network Support: Gather and organize information that contributes to broader network strategy.
Required Skills & Qualifications
Education & Experience
- Bachelor's degree in Business Administration, Education, Operations, or related field (preferred)
- 12 years of professional experience in client services, partner support, or operations
- Familiarity with CRM or project management tools
Technical Skills
- Proficiency in Monday.com (or similar tools)
- Strong skills in data entry, reporting, and working with spreadsheets/dashboards
Core Competencies
- Communication: Clear and professional verbal and written communication skills
- Organization: Strong time management and attention to detail
- Collaboration: Ability to work closely with Account Managers and cross-functional teams
- Adaptability: Flexible and comfortable in a fast-paced, evolving environment
- Client Focus: Committed to supporting the success of academic and site partners
