Job description
Roles and Responsibilities
- Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
- Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
- Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
- Understand data and be able to interpret business logic.
- Ensure that buildings are fully operational, and processes are running smoothly.
- End to end management of client relationship in respective centers.
- Extensive Team Management and Growth.
- Internal stakeholder management.
Skills & Qualification Required:
- BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
- Thrive in a fast-paced environment while maintaining excellent attention to detail
- Strong communication, organization and project management skills
- 2-4 years of experience in hospitality, marketing, or related experience with strong operational focus a plus.
- 3+ years of people management experience is a must; experience managing teams of 5+ people preferred
