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JOB DESCRIPTION:
Position: - Assistance Coordinator (Auto/Automotive) Position AT ANDHERI (EAST)
Reports to: Operations Manager.
Location: Andheri East, Mumbai
Note: Open to work in rotating shifts which includes night shifts in a 24x7 work environment.
Roles & Responsibilities:
Resolve customer complaints via phone, email, mail or social media.
Handle complaints (Case) and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Coordinate with customers, clients & internal operations team regarding case
Keeping records of customer interactions, transactions, comments and case closure.
Ensure customer satisfaction and provide professional customer support
Handle case related 2wheelers & 4wheelers services. Knowledge, skills, and abilities:
Excellent communication
Proven customer support experience
Experience working with customer support.
Proficient in basic Microsoft applications
Language Know: English & Hindi South Indian languages preferable (Tamil & Malayalam in particular) Job Type: Full Time (8-8.5 Hours shift) Part Time (5-5.50 Hours shift)
Qualification: Full time- Minimum Graduation Part time Any
Experience: 6 months - 2 + years customer service/referral specialist and/or call center experience Assistance Agency exposure preferred.
Bachelor Of Technology (B.Tech/B.E), Master of Accounting, Doctor of Medicine (M.D/M.S), Masters in Technology (M.Tech/M.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Masters in Arts (M.A), Master of Planning (M.Plan), Bachelor of Science (B.Sc), Bachelor in General Studies (BGS), Bachelors of Law (B.L/L.L.B), Bachelor of Applied Science (BAS), Master OF Business Administration (M.B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Arts (B.A), Master of Commerce (M.Com), Master of Law (M.L/L.L.M), Doctor of Audiology (AuD), Master of Education (M.Ed), Bachelor of Commerce (B.Com), Master of Liberal Arts (MLA/ALM), Doctor of Jurisprudence, Master of Music (MM/MMus), Bachelor of Business Administration (B.B.A), Bachelor Of Pharmacy (B.Pharm), Doctor of Ministry, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Bachelor of Music Education (B.M.E.), Doctor of Psychology (Psy. D./D. Psych.), Master of Professional Accountancy (MPA), Bachelor of Social Work (B.S.W), MBBS, Doctor of Public Health (DrPH), Doctor of Musical Arts (DMA), Master of Tax Accounting, Master of Health Administration (MHA), Doctor of Science (DSc/ScD), Doctor of Veterinary Medicine (DVM), Bachelor of Music, Master of Health Science (MHSc), Master of Public Administration (MPA), Master of Real Estate Development, Master of Public Health (MPH), Bachelor of Education (B.Ed), Master of Pharmacy (M.Pharm), Master of Divinity, Masters of Architecture (M.Arch), Doctor of Education, Bachelor of Interdisciplinary Studies, Master of Natural Resources (MNR), Master of Library & Information Science (MLIS), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Master of Social Work (M.S.W), Master in Landscape Architecture, Doctor of Physical Therapy, Doctor of Dental Surgery/Medicine (DDS/DMD), Doctor of Optometry, Doctor of Pharmacy (PharmD), Master in Computer Application (M.C.A), Master of Library Science, Doctor of Nursing Practice (DNP), Doctor of Chiropractic (DC), Master of Technical & Professional Communication, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Doctor of Business Administration (DBA), Bachelor of Liberal Arts (BLA/ALB)
Job ID: 139407733
