Job Title: Assisstant Manager (Hr)
Department: Human Resources
Location: Gurgaon
Reports To: HR Head / Senior HR Manager
Job Type: Full-time
Role Summary
The Assistant Manager – HR is responsible for driving the organization's talent acquisition strategy while ensuring healthy employee relations and compliance. The role focuses on
70% Recruitment and
30% Employee Relations, ensuring timely hiring of quality talent and maintaining a positive work environment
Recruitment
Key Responsibilities:
- Manage end-to-end recruitment for Customer Support Executives, Team Leaders, Quality Analysts, Trainers, WFM, MIS, and support functions.
- Prepare manpower plans in coordination with business and operations teams.
- Source candidates through job portals, employee referrals, walk-ins, social media, campus hiring, consultants, and internal databases.
- Screen resumes and conduct HR interviews.
- Coordinate interview schedules with hiring managers and operations.
- Ensure timely offer rollouts, documentation, and pre-joining engagement.
- Track recruitment metrics including TAT, source mix, offer-to-join ratio, joining ratio, and cost per hire.
- Build talent pipelines for bulk hiring requirements.
- Conduct recruitment drives, walk-in campaigns, and campus engagement activities.
Employee Relations
- Act as the first point of contact for employee concerns, grievances, and disciplinary issues.
- Investigate employee complaints and conflicts in a fair, confidential, and timely manner.
- Provide guidance to managers and supervisors on ER issues and disciplinary actions.
- Maintain documentation of all ER cases and outcomes.
- Attrition analysis / Shrinkage analysis / Retention efforts / Win Back / ER calendar / Monthly / Weekly reviews with Ops and HR heads will be the main KPI's
Compliance And Policy Enforcement
- Ensure adherence to labor laws, company policies, and ethical standards.
- Draft and update HR policies and SOPs in compliance with labor and BPO industry standards.
- Coordinate with legal counsel for sensitive or escalated issues as needed.
Engagement & Retention
- Assist in designing and executing employee engagement programs.
- Collect and analyze employee feedback through surveys, one-on-ones, and exit interviews.
- Recommend retention strategies based on ER data and trends.
- Shrinkage and attrition calling
- 1to1's and skips meetings to understand issues and resolve
- Monthly ESAT surveys
- Disciplinary management
- IJP roll out and owing the entire process
- Weekly & Monthly R&R
- Engagement calendar preparation and execution
- Employee ticket management
- Referral drive to support hiring mandate
Communication & Training
- Conduct orientation and training sessions on company policies, POSH, workplace behavior, and conflict resolution.
- Support change management and internal communication strategies for HR initiatives.
HR Support & Reporting
- Collaborate with recruitment, payroll, and training teams as needed.
- Generate monthly/quarterly ER dashboards, attrition reports, and engagement score analysis.
Key Skills & Competencies
- Strong interpersonal and communication skills
- Conflict resolution and negotiation abilities
- Knowledge of labor laws and statutory regulations (India-specific)
- Emotional intelligence and active listening
- Discretion in handling confidential information
- Proficiency in MS Office and HRMS systems
