Job Description
Position Title: Technical Sales Support Spare Parts Executive
Department: TSS & Key Account (KSB SupremeServ)
Reports To: Manager
Major Responsibilities
- Handle inquiries from Zonal Offices (ZOs), Branch Offices (BOs), and customers for spare parts of pumps, under the guidance of the Department Head or team members.
- Select appropriate spare parts from the KSB product range based on specifications and prepare techno-commercial offers, including comments and deviations.
- Coordinate with sub-vendors for bought-out components such as mechanical seals, couplings, strainers, motors, and other accessories.
- Promote spare parts sales and enhance customer satisfaction.
- Prepare spare parts price lists and generate data to ensure quick processing of inquiries.
- Coordinate the entire sales order process for imported traded sparesfrom order booking to completion.
- Raise purchase requisitions for imported traded spares.
- Conduct contract reviews for received orders and maintain the quotation register.
Work Performed
- Regular customer visits to generate leads, with a focus on installed base to drive spare parts business.
- Study inquiries and coordinate with the TSS department for timely offer submissions.
- Follow up on quotations with the BO team and customers to close deals.
- Organize and participate in product/sales promotions through seminars and exhibitions.
- Gather and report market intelligence, including competitor activities and trends.
Work Contacts
- Internal: Superiors, BOs, ZOs, Product Management, Project Support, QA, Technical Order Processing, Assembly & Testing, Customer Service, Commercial Management, Purchase, Production, Marketing Services, Credit Control.
- External: Customers, vendors, and other stakeholders.
Independence of Operation
- Expected to work independently using available techno-commercial data and established guidelines.
- Techno-commercial decisions to be made in consultation with the Department Head.
Knowledge and Competencies
- Strong product and application knowledge, especially in centrifugal pumps.
- Sound commercial understanding.
- Excellent communication and negotiation skills.
- Effective presentation and analytical skills.
Physical Efforts
- Traveling as & when required.
- Flexibility to work beyond normal hours to meet deadlines.
Working Conditions
- Primarily desk work with moderate field visit.
- Fast-paced, customer-facing environment.
