AS400 Production Support Analyst

About Company :

Our client is a global technology cons,ulting and digital solutions company, resulting from the merger . It focuses on helping businesses leverage digital technologies to reimagine business models, accelerate innovation, and drive growth. The company provides services across various industries, including digital transformation, consulting, and application development.

Role: AS400 Production Support Analyst

Location: Bangalore

Mode Of Interview : virtual

Work mode : Hybrid

Job type: C2H

Immediate Joiner's :15 Day's

Experience:6-12

JD:

Job Summary:

We are looking for a seasoned AS400 Production Support Analyst with 68 years of experience in supporting mission-critical applications on the IBM iSeries (AS400) platform. The ideal candidate will have hands-on experience in RTV (Return to Vendor) and RDQ (Real-time Data Query) processes, along with strong troubleshooting and incident management skills. This role is crucial for ensuring the stability and performance of retail and supply chain operations.

Key Responsibilities:

Provide L2/L3 production support for AS400-based applications, ensuring high availability and performance.

Monitor and resolve issues related to RTV workflows, including vendor returns, credit processing, and inventory adjustments.

Support RDQ processes, ensuring real-time data accuracy and timely query responses across systems.

Perform root cause analysis and implement long-term fixes for recurring production issues.

Collaborate with application development, infrastructure, and business teams to resolve incidents and deploy changes.

Maintain and optimize CL programs, RPG/ILE code, and DB2/400 queries.

Participate in incident, change, and problem management processes using ITSM tools.

Document support procedures, known issues, and resolution steps for knowledge sharing.

Provide on-call support and participate in weekend/holiday rotations as needed.