AI Solution Engineer — Agentic & Generative AI
Experience: 5 - 10 years · Type: Full-time ·
About the role
You'll be the technical face of our AI practice — the person who turns a client's ambiguous we want an AI assistant into a credible, grounded, production-ready solution and then leads the team that builds it. Our work centers on enterprise conversational and agentic AI assistants that combine hybrid RAG (structured + document retrieval), LLM orchestration and query planning, deterministic business reasoning, and permission-aware, auditable design. Recent builds include agentic incident-management agents and multi-domain governance and contract-intelligence assistants that reason over enterprise records and documents through a hybrid architecture spanning approved enterprise platforms and Azure OpenAI.
This is a hybrid engineer–architect–lead role. You'll solution and pitch in pre-sales, stay hands-on in Python, and grow a small engineering team.
What you'll do
Solutioning & architecture
- Translate client problems and RFPs into target architectures, weighing platform-native vs. hybrid orchestration vs. external-assistant options and recommending with clear trade-offs on cost, security, latency and governance.
- Design agentic and GenAI patterns end to end: intent/entity extraction, query planning, hybrid structured + document retrieval, deterministic calculation layers, grounded synthesis with citations, and human-in-the-loop action execution.
- Apply deterministic where you can, generative where you must — keeping governed values (amounts, statuses, scores) computed or retrieved, never guessed.
Pre-sales, demos & client engagement
- Lead discovery: ask the right business, process and data questions before positioning a solution, and convert answers into scope, assumptions and effort.
- Build and deliver compelling demos and PoCs; present architecture and value convincingly to both technical and business stakeholders.
- Contribute to proposals — effort estimation, architecture narrative, licensing assumptions, acceptance criteria and ROI framing.
Hands-on build (GenAI / agentic)
- Build and productionise GenAI/agentic components in Python: RAG pipelines, LLM orchestration, tool/function calling, prompt and evaluation harnesses, retrieval and ranking, and API integration.
- Integrate LLMs (Azure OpenAI and other enterprise-approved models) with enterprise systems via approved APIs, ensuring RBAC, data-residency and audit constraints are respected.
- Stand up LLMOps: prompt/model versioning, golden test sets, evaluation, telemetry, cost monitoring and release gates.
Team leadership
- Lead and mentor a Python engineering team — set technical direction, review designs and code, unblock, and raise the delivery bar.
- Own quality: grounding accuracy, RBAC/no-leakage, hallucination control, and reliable action execution.
What you'll bring (must-have)
- 5–8 years in software/AI engineering, with recent, demonstrable delivery of GenAI / agentic AI solutions in production or advanced PoC.
- Strong Python and the modern GenAI stack: RAG, LLM orchestration, agentic patterns (planning, tool use, multi-step reasoning), prompt engineering, and evaluation.
- Practical experience integrating LLMs with enterprise systems and cloud AI services (Azure OpenAI or equivalent).
- Solid grasp of NLU/intent classification, vector search/embeddings, and structured-vs-unstructured retrieval design.
- Excellent communication and client-facing presence — able to run discovery, present architecture, and demo credibly to mixed audiences.
- Proven ability to solution, estimate, and lead — you've owned technical scope and guided other engineers.
- Experience integrating AI into enterprise workflow platforms via APIs, events and middleware, with respect for platform RBAC, governance and audit controls.
Nice to have
- Experience with enterprise AI governance / responsible-AI controls (RBAC-aware retrieval, prompt-injection mitigation, auditability, NIST AI RMF / OWASP LLM concepts).
- Exposure to open-weight / self-hosted LLMs and model portability strategies.
- Domain exposure to enterprise workflows (ITSM, CLM, vendor/risk, finance) that these assistants serve.
- Pre-sales / consulting background in a partner or SI environment.
