Arokee Online Solutions - Business Analyst

Description

We are looking for a Business Analyst (BA) with strong technical acumen to partner with stakeholders, solution architects, and delivery teams.

The BA will drive requirements discovery, system analysis, API/data integration specifications, and UAT coordination for enterprise-grade CRM, portal, and mobile application solutions.

This role requires someone who can comfortably switch between business workflows and technical details, ensuring solutions are well-defined, feasible, and aligned with product roadmaps.

Key Responsibilities

• Requirement Discovery & Analysis
• Lead workshops with business stakeholders to capture needs, KPIs, and workflows.
• Analyze end-to-end processes such as :
• CRM workflows (lead opportunity closure invoicing).
• Web/mobile app workflows (job/service booking, enrollment flows, compliance checks).
• Payment, communication, and data integration flows.
• Break down requirements into functional & non-functional specifications.
• Perform gap analysis between current state and target solutions.
  
  

Technical Requirement Specification

• Write detailed Functional Specification Documents (FSD) and System Requirement Specifications (SRS).
• Translate business needs into API contracts (REST/GraphQL) including endpoints, request/response structures, authentication methods.
• Define data models, entity relationships, and DB schema requirements.
• Document integration requirements for third-party systems such as :
• Payments (Stripe/ACH).
• Communications (Twilio, WhatsApp APIs).
• CRM/ERP (HubSpot, QuickBooks, Salesforce).
• Analytics/Data Pipelines (Snowflake, Firebase, Postgres).
• Create sequence diagrams, system context diagrams, and data flow diagrams to ensure clarity.
  
  

Backlog & Delivery Alignment

• Convert requirements into user stories, epics, and acceptance criteria in Jira.
• Maintain a Requirements Traceability Matrix (RTM) to map requirements to deliverables.
• Ensure sprint goals align with backlog priorities and technical feasibility.
• Work closely with UX/UI designers to validate wireframes against business rules.
• Support development team by clarifying requirements, edge cases, and dependencies during sprints.
  
  

Quality Assurance & Testing Support

• Define acceptance criteria for each feature.
• Collaborate with the QA team to create test scenarios and test data sets.
• Validate APIs using tools like Postman/Insomnia to confirm contract adherence.
• Participate in end-to-end system testing and validate integrations.
• Lead User Acceptance Testing (UAT) cycles with business stakeholders.
  
  

Governance & Compliance

• Capture compliance and security requirements (GDPR, HIPAA-lite, CCPA, SOC2).
• Define audit logging, role-based access (RBAC), and data protection needs.
• Ensure proper data governance documentation (PII handling, encryption requirements).
  
  

Key Deliverables

• Business Requirement Document (BRD).
• Functional & System Requirement Specifications (FSD, SRS).
• API & Integration Specifications (Swagger/OpenAPI where applicable).
• Data Flow & Entity Relationship Diagrams.
• Requirements Traceability Matrix (RTM).
• UAT Test Plan and Sign-off & Skills :
• Experience : 5 to 8 years as a BA in software product/enterprise application projects.
  
  

Technical Skills

• Strong understanding of APIs (REST, GraphQL), JSON, XML.
• Familiarity with databases (Postgres, MySQL, Firebase, Snowflake).
• Exposure to CI/CD environments (GitHub Actions, Jenkins, Terraform basics).
• Hands-on with API testing tools (Postman, Swagger).
• Ability to create technical diagrams (UML, ER diagrams, sequence diagrams).
• Domain Knowledge (Preferred): CRM systems, web/mobile portals, SaaS platforms, third-party API integrations (payments, messaging).
• Methodologies: Agile/Scrum, sprint planning, backlog :
• Jira, Confluence, Lucid chart, Figma, MS Visio.
  
  

Soft Skills

• Strong documentation, stakeholder management, and problem-solving abilities.
  
  

Nice To Have

• Prior experience in multi-project delivery setups (e.g., POD models).
• Knowledge of cloud environments (AWS/GCP/Azure).
• Exposure to data compliance & security frameworks.
• Basic SQL querying and ability to validate backend data.
  
  

(ref:hirist.tech)