Ares Service Engineer for all Veterinary and Human Product

Company Description Sowar Private Limited, headquartered in New Delhi and rooted in the legacy of Sowar Group since 1978, is known for innovation, integrity, and customer-focused solutions across multiple sectors. Its medical division, Sowar Medical, specializes in advanced diagnostic technologies for both human and veterinary healthcare. The portfolio includes Blood Gas and Electrolyte Analyzers, POCT Coagulation systems, Immunoassay platforms, and veterinary diagnostics such as Hematology and Biochemistry Analyzers and SNAP testing kits. By partnering with leading global manufacturers like OPTI Medical Systems, IDEXX Laboratories, Exias Medical, Getein Biotech, and Wondfo, Sowar Medical brings world-class diagnostic solutions to the Indian market. Guided by core values of integrity, innovation, excellence, and customer focus, the company supports hospitals, laboratories, and veterinary clinics in delivering accurate, efficient, and reliable care.

Role Description This is a full-time, on-site role based in Ahmedabad for an Ares Service Engineer for all Veterinary and Human Products at Sowar Private Limited. The Ares Service Engineer will install, commission, and configure diagnostic instruments for human and veterinary applications at customer sites. Responsibilities include performing routine and preventive maintenance, troubleshooting hardware and software issues, and executing repairs to minimize instrument downtime. The role involves providing technical support and training to end users, documenting service activities, and ensuring compliance with company and regulatory standards. The engineer will also coordinate with the technical and sales teams to address customer feedback, support demonstrations, and contribute to continuous improvement of service quality.

Qualifications

Education:

·        Diploma / BE / B.Tech in Electronics, Biomedical Engineering, or related field

Experience:

·        Freshers may apply

·        1–2 years of experience in service/sales of medical diagnostic equipment will be an added advantage

Technical Skills:

·        Basic engineering knowledge with strong learning capability

·        Hands-on troubleshooting skills preferred

Computer Skills:

·        Proficiency in MS Office and internet applications

Key Competencies

·        Communication Skills:Strong verbal and written communication

·        Customer Orientation:Ability to understand customer needs and deliver effective solutions

·        Problem-Solving:Analytical approach to diagnose and resolve technical issues

·        Adaptability: Quick learner with proactive attitude

·        Attention to Detail:Accurate documentation and process adherence

Roles & Responsibilities

·        Attend and resolve service calls related to diagnostic analyzers

·        Carry out installations and provide end-user training

·        Perform preventive maintenance for under warranty and AMC/CMC customers

·        Promote and support sales of Human and Veterinary diagnostic products

·        Maintain proper documentation of service and sales activities

·        Ensure timely reporting and updates to the head office

Work Requirements

·        Travel: Extensive travel across Gujarat is mandatory, with occasional travel to other states as required in emergency situations.

• ·        Flexibility: Willingness to work in flexible schedules, including on-call support