Area Service Manager

You'll be our: Area Vehicle Service Manager

You'll be based at: Corporate Office (IBC Knowledge Park, Bengaluru)

You'll be aligned with: Manager Service Delivery

You'll be joining our: Vehicle Service Delivery team

What you'll do at Ather:

You will be our key senior resource in the city, managing service

delivery, service operations, and demand generation under your

supervision.

Ensure all business aspects are in place (workforce hiring and

training).

Be responsible for the team that operates our flagship workshops in

the city, which is our main point for customer interaction. Delivering a

seamless and superior customer experience through the team at

workshops and ensuring the team is passionate and committed to

delivering the best experience to our customers is a key task of this

role.

Drive service KPIs for the city.

Manage the day-to-day service operations, ensuring the end-to-end

process and guiding and mentoring the team executing these

operations.

Be responsible for ensuring payment collection from customers and

the delivery of the scooter with high satisfaction levels. You will

ensure that the projected volume plan is achieved.

Monitor the warehouse operations in the city. This includes inventory

management and coordination with the central warehouse.

Be administratively responsible for the management of the premises

of Ather in the city.

Here's what we're looking for:

Experience in after-sales operations and strong team management

and collaboration skills.

A customer-first attitude to understand customer needs and exceed

their expectations.

A fair understanding of EV technology is a definite plus.

What you bring to Ather:

Graduate in Business/Engineering from a Tier I/Tier II institute.

10+ years of experience in managing service delivery operations.