This role is for one of Zepcruit's clients.
About KIWI Kisan Window
KIWI Kisan Window is a farm-to-consumer FMCG brand delivering authentic Indian food directly from farmers to customers. Featured on Shark Tank India, KIWI stands for Bharat ki Khoj Khane Se. Our stores are experience centres, not just retail outlets.
Location: Gurgaon
Company: KIWI Kisan Window
Role Overview:
The Senior Store Manager is the owner of the store business, responsible for driving 15 lakh+ monthly revenue while delivering a consistent 5-star customer experience. This role leads sales, team performance, inventory control, store operations, and local business development, acting as the face of KIWI in Gurgaon.
Key Responsibilities:
Business & Revenue
- Achieve and exceed 15 lakh/month store revenue
- Drive upselling, cross-selling, repeat visits, and local B2B sales
- Plan in-store campaigns, promotions, and seasonal demand
Customer Experience
- Deliver a warm, premium, story-led customer experience
- Handle escalations and high-value customers
- Maintain store hygiene, ambience, and visual merchandising
Team Leadership
- Lead, train, and motivate store staff
- Set daily targets and review sales performance
- Build a high-energy, sales-driven culture
Inventory & Operations
- Own inventory accuracy, audits, FIFO/FEFO, and expiry control
- Coordinate replenishment and control shrinkage
- Ensure smooth store operations with zero downtime
Local Marketing
- Drive hyperlocal marketing, sampling, events, and partnerships
- Act as a brand ambassador for KIWI in Gurgaon
Desired Candidate Profile:
- 36 years experience in retail/FMCG store management
- Strong sales mindset with proven revenue ownership
- Excellent communication, storytelling, and leadership skills
- Confident, well-groomed, customer-facing personality
KPIs:
- Monthly Revenue (15 lakh+)
- Customer Experience & Repeat Footfall
- Inventory Accuracy
- Team Productivity & Local B2B Sales
Why Join KIWI
- Ownership of a flagship store
- High-visibility leadership role
- Rapid growth opportunities in a fast-scaling FMCG brand
