Area Sales Executive- Jaipur

• Administer and perform all activities in line with the company procedures regarding service department.
• Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Maintain inventory of spare parts for service Centre.
• Developed new business and maintain long term relationship for future business prospects
• Leading training and motivating team ensuring optimum performance.
• Motivating & Keeping the team spirit high ensuring minimum attrition.
• Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
• Manage customer complaints and ensure the TAT targets at all the branch levels.
• Ensure the service SLAS and KPIs are met as per the business requirement.
• Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Role: Customer Success, Service & Operations - Other

Industry Type: Automobile

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: B.Tech/B.E. in Any Specialization