Area Retail Lead

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role -Area Retail Lead

Band-M2

Location - Mumbai

Job Purpose

• Overall responsibility for activities at Vodafone stores & Franchisee spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)

Key Result Areas/Accountabilities

• Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA.
• Drive various revenue KRAs like Postpaid Sales , Plan Upgrade , Premium Number Sale etc at Large Format Stores and Franchisee stores to ensure profitable operations
• Expansion of franchisee partners
• Manage a large team of Full time employess and associates to drive the sales and service agenda
• Contribute to the business performance by acquiring high quality postpaid customers. Lift up the base revenue through upselling higher value plans and mobility plus products.
• Ensure Channel and Store Profitability by driving scale, optimizing opex, and leveraging new lines of businesses.
• Drive a high engagement agenda and a performance culture along with investment in learning & development. Promote HSW and Diversity.
• Drive a Digital First culture in the Retail function in the cluster

Core Competencies, Knowledge, Experience

Critical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering Results

Threshold Functional Competencies

• Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems
• 5-7 years of experience of retail store/ team management and customer relationship management
• Revenue Target achievement and cost management

Must Have Technical / Professional Qualifications

Essential : Graduation

Desired : full time post - graduation in business management/MBA

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership