AREA RELATIONSHIP EXECUTIVE

Bigbasket.com is looking for AREA RELATIONSHIP EXECUTIVE to join our dynamic team and embark on a rewarding career journey

• Client Relationship Management: Building and maintaining strong relationships with clients or customers Understanding their needs and requirements
• Customer Service: Providing excellent customer service and addressing customer inquiries or concerns Resolving issues and ensuring customer satisfaction
• Sales and Cross-selling: Identifying opportunities to cross-sell or upsell products or services to existing clients Achieving sales targets and contributing to revenue growth
• Communication: Effectively communicating with clients through various channels, including in-person meetings, phone calls, and emails
• Product Knowledge: Staying updated on the company's products or services Educating clients on new offerings and benefits
• Documentation: Maintaining accurate and up-to-date records of client interactions Managing necessary paperwork and documentation related to client accounts
• Market Research: Keeping abreast of industry trends and market conditions Providing insights and feedback to the organization based on client interactions
• Risk Management: Assessing and managing risks associated with client relationships Ensuring compliance with relevant regulations and policies
• Collaboration: Collaborating with other departments such as sales, marketing, and operations to meet client needs effectively
• Reports and Analysis: Generating reports on client satisfaction, sales performance, and other relevant metrics Analyzing data to identify areas for improvement and growth