Area Manager - Relationship Channel
- Posted 2 months ago
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Job Description
Job Role
Profitability Management - Maintaining optimizing profitability for the branch.
Target setting management - Monitoring branch targets in numbers volumes.
Portfolio quality management - through superior underwriting, working closely with collections.
Cost management - managing all branch operating costs including cost of acquisition, operations etc.
People management - Motivating team, handling HR administration function of the branch.
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures service issues.
Key Responsibilities
Business Achieve contributed value targets set for the branch Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
Provide superior customer experience.
Manage TAT's on credit processing Minimize pre post disbursal discrepancies Monitoring Performance Monitoring Branch performance in terms of key drivers i.e.Contributed Values/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee, continuously work to maximize productivity.
People Management.
Motivate and develop branch team Drive branch team to excel.
Manage and mentor the team and keep attrition of branch staff low.
Conduct regular meeting with branch staff.
Provide open and honest feedback and ask for feedback.
Profitability Management - Maintaining optimizing profitability for the branch.
Target setting management - Monitoring branch targets in numbers volumes.
Portfolio quality management - through superior underwriting, working closely with collections.
Cost management - managing all branch operating costs including cost of acquisition, operations etc.
People management - Motivating team, handling HR administration function of the branch.
Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures service issues.
Key Responsibilities
Business Achieve contributed value targets set for the branch Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
Provide superior customer experience.
Manage TAT's on credit processing Minimize pre post disbursal discrepancies Monitoring Performance Monitoring Branch performance in terms of key drivers i.e.Contributed Values/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee, continuously work to maximize productivity.
People Management.
Motivate and develop branch team Drive branch team to excel.
Manage and mentor the team and keep attrition of branch staff low.
Conduct regular meeting with branch staff.
Provide open and honest feedback and ask for feedback.
More Info
Key Skills
Portfolio Quality Management
Target Setting Management
About Company