Job Requirements
About the Role
As an Area Manager – RCU in the respective division, you will be responsible for managing risk control activities across all products within your assigned area. This includes fraud control, field verifications, audit compliance, and process evaluations. You will play a critical role in identifying risk trends, implementing fraud prevention measures, and ensuring data integrity and regulatory compliance.
Key Responsibilities
Primary Responsibilities
- Managing the product assigned and performing activities like screening/ sampling, hunter checks, onboarding checks, proactive checks, vendor coordination, off roll interviews, etc.
- Data management and MIS reports management.
- Vendor follow-ups and closure of assigned tasks within defined timelines.
- Ensuring timely reporting of incidents to Line Managers & senior management.
- Assimilate facts in investigations and outline initial report draft.
- Product and RCU activities in-depth knowledge.
- Performing control activities to prevent market trends / fraud risk.
- Training off roll resources on best practices and standardized process adherence.
- Reviewing red flags and evolving the same basis investigation observations.
- Identifying process gaps and highlighting the same to seniors for corrective actions.
- Addressing issues and concerns with relevant stake holders as per sourced files and process followed thereby streamlining to increase efficiency.
- Law Enforcement liaising with police authorities of jurisdiction / middle lower rank officials and having close coordination.
- Preventing reputational risk and addressing critical situations at the branches / loan centers / Hubs etc.
- Vendor Billing Management and cost control.
Secondary Responsibilities
- Mentor and coach team members to uphold values of customer centricity, compliance, and integrity.
- Attract and retain top talent to support business growth.
What We Are Looking For
Education
- Graduate in any discipline
- Postgraduate: MBA in Finance preferred
Experience
- 8–10 years of experience in RCU, fraud control, or risk management
Skills and Attributes
- Strong analytical and investigative skills
- Excellent understanding of retail banking processes and risk controls
- Effective communication and stakeholder management
- Ability to manage audits, data reporting, and compliance requirements
