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Job Description
Description
Manager, Quick Commerce Hub (Inbound & Outbound Operations)
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.
Amazon is seeking a Manager for our Quick Commerce Hub (HU) to lead both the Inbound (IB) and Outbound (OB) functions. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. In the fast-paced world of Quick Commerce, speed, accuracy, and reliability are everything - and this role sits at the heart of making that happen.
Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department.
Review the work forecasts and determine your productivity requirements to produce during the day/night to meet the overall building objectives.
Partner with other Area Managers to balance labor, ensuring that you are operating a balanced and efficient shift across both inbound and outbound while meeting all of your goals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives and Lean tools.
Own end-to-end Inbound and Outbound flow - from receive, stow, and inventory accuracy through pick, pack, and dispatch - to meet Quick Commerce delivery promises.
SUPERVISORY RESPONSIBILITIES
You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. This role involves directly leading a team of more than 500 associates across inbound and outbound operations.
In addition, one of the most important aspects of your job is to lead change at internet speed - innovation has made us the global company that we are today.
Key job responsibilities
Regular bending, lifting, stretching, and reaching both below the waist and above the head
Walking in the facility and around the area with great frequency facilities are over a quarter mile in length
Continual standing and/or walking
Ability to work in distribution environments that may be noisy, not air-conditioned
Able to access all areas of the building (ascending and descending ladders, stairs, gangways safely and without limitation)
BASIC / PRIORITY REQUIREMENTS
Experience managing both Inbound and Outbound operations - this is a priority requirement for the role
Night shift availability - candidates must be available to work night shifts regularly
Large-team leadership - proven experience directly managing a team of 500+ associates
Direct management experience for employees and their performance
Experience with performance metrics and process improvement (how, when, who)
Candidates must be flexible to work weekends and/or overnight shifts regularly
Own end-to-end Inbound (IB) and Outbound (OB) operations - from receive, stow, and inventory accuracy through pick, pack, and dispatch - to meet Quick Commerce delivery promises.
Lead, develop, and manage a team of 500+ associates, ensuring they are properly trained, supported, and set up to focus on their jobs.
Review work forecasts and set productivity targets to meet building objectives across day and night shifts.
Partner with other Area Managers to balance labor and run an efficient, balanced shift across IB and OB while hitting all goals.
Drive safety and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives using Lean tools to improve productivity, quality, and cost.
Track and act on performance metrics (productivity, DPMO, dwell, delivery promise) to continuously raise the bar.
Lead change at internet speed in a fast-paced Quick Commerce environment.
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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